Privacy Policy

1. INTRODUCTION

Welcome to Shubha Sankalpam.

Shubha Sankalpam ("Platform", "Website", "we", "us" or "our") is an online religious and spiritual services platform operated by GOWTHRIX INNOVATIONS PRIVATE LIMITED ("Company"). The Platform enables devotees to book pujas, homams, sevas and other religious and spiritual services.

This Privacy Policy explains how we collect, use, store, process, disclose and protect personal information when you access our Website, book a service, contact us or otherwise interact with our Platform.

This Privacy Policy applies to visitors, registered users, customers and other individuals who interact with our Platform ("you", "your" or "User").

We are committed to protecting your personal information and handling it in accordance with applicable laws and regulations in India.

Please read this Privacy Policy carefully before using our Platform. By accessing or using our Platform or providing your personal information, you acknowledge this Privacy Policy, subject to applicable legal requirements concerning notice and consent.

If you do not agree with this Privacy Policy, please discontinue using the Platform and refrain from providing your personal information, except where processing is otherwise permitted by applicable law.

2. LEGAL FRAMEWORK

This Privacy Policy is intended to operate in accordance with applicable Indian laws, including the Information Technology Act, 2000, applicable rules and regulations concerning information security and privacy, the Digital Personal Data Protection Act, 2023, and the rules and provisions that are in force and applicable from time to time.

We will handle personal information in accordance with the legal requirements applicable to our activities, including applicable requirements concerning consent, security, data retention, individual rights and grievance redressal.

This electronic record does not require a physical or digital signature unless otherwise required by applicable law.

3. INFORMATION WE COLLECT

Depending on how you use our Platform and the services you request, we may collect the following categories of information.

3.1 Personal Information

We may collect personal information that you voluntarily provide, including:

  • Full name.
  • Mobile number.
  • Email address.
  • Gender, where required.
  • Photograph, where voluntarily provided or required for a particular service.
  • Date of birth.
  • Time of birth.
  • Place of birth.
  • Address and other contact details, where required.
  • Any additional information you provide when booking a service or contacting us.

3.2 Puja and Religious Service Information

To arrange and perform the religious services requested by you, we may collect:

  • Name of the devotee.
  • Names of family members or other participants, where provided.
  • Gotra, nakshatra, rashi and other relevant astrological or ritual details.
  • Date of birth, time of birth and place of birth, where required for the service.
  • Selected puja, homam, seva or other religious service.
  • Preferred temple, service date or location, where applicable.
  • Special instructions or other details submitted with your booking.

We use this information to coordinate and fulfil the requested services. Please provide only the information reasonably necessary for your booking.

If you provide personal information relating to another individual, you should have the necessary authority or permission to provide that information, in accordance with applicable law.

3.3 Device and Technical Information

When you access our Website, we may automatically collect technical information, including:

  • Internet Protocol (IP) address.
  • Browser type and version.
  • Device type and operating system.
  • Website pages visited.
  • Date and time of access.
  • Referring website or source, where available.
  • App or Website usage information, where applicable.
  • Technical diagnostics, error reports and log data.

This information helps us maintain the Platform, diagnose technical issues, improve performance and protect our services.

3.4 Contact List Information

We will seek your permission before accessing your device's contact list where such access is requested and supported by our Platform.

You may deny or withdraw such permission through the available device or application settings, subject to the functionality of the relevant service.

We will not access your contacts merely because you visit our Website.

3.5 Payment and Transaction Information

Payments made through our Platform may be processed by third-party payment gateways, banks or other payment service providers.

We may collect or receive information relating to your transactions, including:

  • Booking or order reference number.
  • Transaction identification number.
  • Payment amount.
  • Transaction date and time.
  • Payment status.
  • Refund status and related transaction records.

We do not intentionally store full payment card credentials or banking passwords on our systems. Payment credentials may be collected and processed by the relevant payment service provider under its own terms, security procedures and privacy policy.

3.6 Cookies and Similar Technologies

We and our service providers may use cookies, web beacons, pixels, tags and similar technologies to support Website functionality, understand visitor behaviour, measure performance and facilitate advertising, where implemented and permitted by applicable law.

Further details are provided in the Cookies and Tracking section below.

3.7 Information You Voluntarily Provide

We may collect information you provide through enquiry forms, customer support messages, feedback, referrals, promotional campaigns and other communications.

Please avoid submitting passwords, complete payment credentials or unnecessary personal information through general enquiry forms or public communication channels.

4. USE OF INFORMATION

We may use the information collected for the following purposes:

  1. To provide, manage and fulfil puja, homam, seva and other religious services.
  1. To process and confirm bookings and communicate booking details.
  1. To coordinate with relevant temples, purohits, priests and service providers.
  1. To process payments, verify transactions and handle refunds.
  1. To provide customer support and resolve enquiries or complaints.
  1. To maintain booking histories and transaction records.
  1. To improve the functionality, quality, performance and user experience of our Platform.
  1. To diagnose technical problems and maintain Website security.
  1. To detect, investigate and prevent fraud, misuse and unauthorized activities.
  1. To send booking confirmations, service updates, administrative notices and other essential communications.
  1. To communicate promotional offers and marketing messages where permitted by applicable law and subject to applicable consent requirements.
  1. To analyse Website traffic and measure the performance of advertising campaigns.
  1. To comply with applicable laws, regulations and lawful requests.
  1. To enforce our Terms and Conditions and protect our legal rights.
  1. To manage business operations, resolve disputes and maintain necessary records.

We will not intentionally use personal information for purposes incompatible with those disclosed to you, except where such processing is permitted by applicable law.

5. SHARING AND DISCLOSURE OF INFORMATION

We do not make your personal information publicly available simply because you use our Platform. However, we may share information in the following circumstances.

5.1 Temples, Purohits, Priests and Service Providers

We may share information necessary to perform your requested service with relevant temples, purohits, priests, ritual coordinators or other service providers.

For example, your name, selected puja and relevant ritual details may be shared so that the service can be arranged and performed.

We aim to limit the information shared to what is reasonably necessary for the requested service.

5.2 Third-Party Service Providers

We may engage third-party providers for Website hosting, cloud storage, technical support, payment processing, communications, analytics, customer service and other business functions.

These providers may access personal information where necessary to perform their assigned functions, subject to applicable contractual obligations and legal requirements.

We take reasonable steps to ensure that service providers handling personal information are subject to appropriate safeguards.

5.3 Advertising and Analytics Providers

Where advertising and analytics tools are implemented, we may share or permit the collection of relevant technical information, Website interactions, advertising identifiers or usage patterns to measure campaign performance and improve advertising effectiveness.

Such providers may include advertising and analytics platforms such as Google or Meta, depending on the technologies used on our Platform.

Information may be processed by these providers under their own terms and privacy policies. Where required, we will obtain the appropriate consent before enabling relevant tracking or advertising technologies.

5.4 Legal and Regulatory Disclosures

We may access, use, preserve or disclose personal information where reasonably necessary to:

  • Comply with applicable laws, regulations, court orders or legal proceedings.
  • Respond to lawful requests from government or law enforcement authorities.
  • Protect the rights, property, safety or security of the Company, our users or other individuals.
  • Detect, prevent or investigate fraud, security incidents or unlawful activities.
  • Establish, exercise or defend legal claims.

Any such disclosure will be handled in accordance with applicable law.

5.5 Merger, Acquisition or Sale of Assets

If the Company undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred to the relevant successor or acquiring entity, subject to applicable law and appropriate safeguards.

5.6 Referrals

If you use a referral feature or ask us to send an invitation or message to another person, we may collect your name and the recipient's name, email address or mobile number, where necessary to complete the referral.

Such information will be used for the referral or invitation purpose and other purposes permitted by applicable law.

You should provide another person's contact details only where you have the necessary authority or permission.

5.7 Aggregated and De-identified Information

We may use or share aggregated or de-identified information for statistical analysis, business planning, service improvement and reporting, provided the information is not used to identify an individual except as permitted by applicable law.

5.8 With Your Consent

We may share personal information for additional purposes where you have provided the necessary consent or where the sharing is otherwise permitted by applicable law.

6. COOKIES AND TRACKING TECHNOLOGIES

Our Website may use cookies, web beacons, pixels, tags and similar technologies to:

  • Enable essential Website functionality.
  • Remember preferences and settings.
  • Analyse traffic and visitor behaviour.
  • Identify technical errors.
  • Measure the effectiveness of advertisements.
  • Personalize services, content and promotional offers where permitted.

Third-party service providers may use their own cookies or similar technologies when their tools are integrated into our Platform.

You may control certain cookies through your browser settings or through cookie-preference controls made available on our Website. Disabling certain cookies may affect the availability or functionality of some services.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies for analytics or targeted advertising.

Even if you opt out of personalized advertising, you may continue to see general advertisements or service-related communications.

7. DND REGISTRY AND SERVICE COMMUNICATIONS

We may contact users through telephone calls, SMS, email or other communication channels to provide essential information relating to bookings, payments, refunds, service schedules, customer support, security or other service-related matters.

Where permitted by applicable law, we may make essential service-related communications to users registered on the National Do Not Call (DND) registry, subject to applicable Telecom Regulatory Authority of India (TRAI) requirements.

Promotional communications will be handled in accordance with applicable consent, preference and regulatory requirements.

You may use the available unsubscribe or communication-preference mechanisms for promotional messages, where applicable. Essential service communications may continue where necessary and legally permitted.

8. THIRD-PARTY WEBSITES AND SERVICES

Our Platform may contain links to third-party websites, payment gateways, communication platforms or other external services.

Once you leave our Platform or interact directly with an independent third-party service, that service's own privacy policy and terms may apply.

We do not control independent third-party websites and are not responsible for their privacy practices, security measures or content, except to the extent responsibility cannot be excluded under applicable law.

We encourage you to review the relevant privacy policy before providing personal information to any third-party website or service.

9. EXCLUSION AND UNSOLICITED INFORMATION

This Privacy Policy primarily applies to personal information collected or processed by the Company through our Platform and related service interactions, as described in this document.

If you voluntarily submit information that we have not requested, including information posted in public areas of the Platform or sent through channels not intended for confidential information, that information may be visible to others or may not receive the same confidentiality protections as information submitted through designated channels.

We may handle such information for legitimate business purposes or as permitted by applicable law.

Please do not post sensitive personal information, payment credentials or confidential details in public areas or unrestricted communication channels.

10. DATA SECURITY

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse or destruction.

These measures may include access controls, secure communications, appropriate vendor safeguards and other security practices suitable for the information processed.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security against every possible risk.

If we become aware of a personal data breach affecting information handled by us, we will take appropriate steps in accordance with applicable law, including any required notifications to affected individuals or authorities.

11. DATA STORAGE AND RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or as required or permitted by applicable law.

The retention period may depend on:

  • The nature of the information collected.
  • The status of your booking or requested service.
  • Payment, accounting and transaction-record requirements.
  • Customer support and dispute-resolution needs.
  • Fraud prevention and security requirements.
  • Legal and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law and our retention practices.

Even after an account is closed or a deletion request is received, certain information may be retained where necessary to comply with legal obligations, resolve disputes, investigate or prevent fraud, enforce agreements or establish or defend legal claims.

12. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights concerning your personal information, including the following.

12.1 Right to Access

You may request access to information about your personal data and its processing, to the extent provided under applicable law.

12.2 Right to Correction

You may request the correction or updating of inaccurate, incomplete or outdated personal information maintained by us.

12.3 Right to Deletion

You may request deletion of your personal information, subject to applicable law and any lawful requirement to retain certain records.

12.4 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent by contacting us using the details provided in this Privacy Policy or through any applicable consent-management mechanism.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. We may continue processing information where another lawful basis permits or requires us to do so.

Withdrawal of consent may affect our ability to provide services that depend on the relevant information.

12.5 Account Deletion

You may request account deletion through the available account or Platform features, where provided, or by contacting us using the email address listed in this Privacy Policy.

Following a deletion request, we will handle your information in accordance with applicable law. Certain records may need to be retained for legal, regulatory, security or dispute-resolution purposes.

12.6 How to Submit a Request

To exercise your privacy rights, contact us using the details in the "Contact Us" section.

Please provide sufficient information to help us understand and process your request. We may request reasonable verification where necessary to protect against unauthorized disclosure or deletion.

We will process requests within the applicable legal timeframes and in accordance with the requirements in force.

13. CHILDREN'S PRIVACY

Our Platform is intended for individuals legally capable of entering into the relevant service arrangements.

Where a religious service involves a child or another person who cannot independently provide legally valid consent, the necessary parent, guardian or authorized representative involvement and permissions must be obtained in accordance with applicable law.

We do not intend to collect children's personal information unlawfully.

If you believe that personal information relating to a child has been provided to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action as required by law.

14. INTERNATIONAL DATA TRANSFERS

Our service providers or technology partners may process or store information in locations outside your state or country of residence.

Where personal information is transferred outside India, we will handle such transfers in accordance with applicable Indian laws and any restrictions or safeguards applicable to the relevant transfer.

Your use of the Platform does not waive any privacy rights available to you under applicable law.

15. ANTI-CORRUPTION, ANTI-BRIBERY AND LEGAL COMPLIANCE

Users are expected to use our Platform lawfully and in accordance with applicable anti-corruption, anti-bribery, anti-money-laundering and other relevant laws in India.

Users must not use the Platform to facilitate unlawful payments, fraudulent transactions or other prohibited activities.

We may take appropriate action where reasonably necessary to investigate suspected misuse, protect our services or comply with applicable legal requirements.

Any action taken under this section will be subject to applicable law and the relevant Terms and Conditions.

16. LIMITATION RELATING TO THIRD-PARTY INFORMATION HANDLING

We take reasonable steps to work with service providers under appropriate arrangements where they process personal information on our behalf.

However, independent third parties may have their own data-handling practices and responsibilities. We do not control the independent processing activities of third parties outside our reasonable control or contractual arrangements, except to the extent responsibility cannot be excluded under applicable law.

Nothing in this Privacy Policy is intended to exclude any responsibility or obligation that cannot lawfully be excluded.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our services, data-handling practices, technology, business operations or legal requirements.

The revised version will be published on our Website.

Where required by applicable law, we will provide notice of material changes through the Platform or email and obtain any necessary consent before carrying out processing that requires it.

We encourage you to review this Privacy Policy periodically.

18. GRIEVANCE OFFICER

If you have a question, concern or complaint regarding our collection, use, disclosure, storage or protection of personal information, you may contact our Grievance Officer using the details below.

Name: Linga Reddy
Company: GOWTHRIX INNOVATIONS PRIVATE LIMITED
Email: support@shubhasankalpam.com
Address: P NO 33 & 34, A.S. RAJU NAGAR, Kukatpally, Tirumalagiri, Hyderabad – 500072, Telangana, India.

Please include "Privacy Complaint" in the subject line of your email and provide relevant details about your concern.

We will acknowledge and address complaints within the applicable timeframes prescribed by Indian law. Where a specific acknowledgement or resolution deadline applies, we will follow that requirement.

19. CONTACT US

For questions, privacy requests or concerns relating to this Privacy Policy, please contact:

GOWTHRIX INNOVATIONS PRIVATE LIMITED
Brand Name: Shubha Sankalpam
Website: https://www.shubhasankalpam.com
Email: support@shubhasankalpam.com
Registered Office: P NO 33 & 34, A.S. RAJU NAGAR, Kukatpally, Hyderabad – 500072, Telangana, India.

We will make reasonable efforts to respond to privacy-related enquiries and requests in accordance with applicable law.

By accessing or using Shubha Sankalpam, you acknowledge that you have read and understood this Privacy Policy, subject to applicable law and any consent requirements that apply to the processing of your personal information.