Terms and Conditions

Last updated on: 15 October 2026

1. INTRODUCTION AND ACCEPTANCE

Welcome to Shubha Sankalpam. These Terms and Conditions ("Terms") govern your access to and use of the website https://www.shubhasankalpam.com and any related pages, applications and services (together, the "Platform"). The Platform is operated by GOWTHRIX INNOVATIONS PRIVATE LIMITED, a company incorporated in India with its registered office at P NO 33 & 34, A.S. Raju Nagar, Kukatpally, Tirumalagiri, Hyderabad – 500072, Telangana, India, under the brand name Shubha Sankalpam ("Company", "we", "us" or "our").

By accessing the Platform, creating an account, or booking any puja, homam, seva or other service ("Services"), you ("User", "you" or "your") confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and our Refund Policy, each as updated from time to time. If you do not agree, please do not use the Platform.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They do not require any physical or digital signature.

2. ELIGIBILITY

You must be at least 18 years old and capable of entering into a legally binding contract under Indian law to book Services. If you wish to book a service for a child or for another person, you confirm that you are authorised to do so and that you will provide only accurate details with that person's knowledge and permission, where required by law.

3. OUR SERVICES

Shubha Sankalpam is an online platform that helps devotees book pujas, homams, sevas and related religious and spiritual services performed at temples or other venues by independent temples, purohits, priests and ritual coordinators ("Service Providers").

  • When you book a puja, the Sankalpam is recited in the name, gotra and details you provide, and the ritual is performed on your behalf by the Service Provider.
  • We coordinate the booking, the performance of the ritual and, where the booked Service includes it, the sharing of photos or a video of the ritual. We aim to share these within about 48 hours of the puja being performed, but timing may vary.
  • Descriptions, images, schedules, temples and prices shown on the Platform are provided in good faith and may be updated at any time without notice. Pujas and packages may be added, changed, paused or removed.
  • Prasadam or other physical items, if offered with a Service, are as described on that Service's page, and delivery times are estimates only.

4. ACCOUNT AND LOGIN

You may need to log in with your mobile number and a one-time password (OTP) to book Services and view your bookings. You are responsible for keeping your mobile number and OTP secure and for all activity under your account. Please inform us immediately at support@shubhasankalpam.com if you suspect unauthorised use.

You agree to provide accurate, current and complete information, including your name, gotra and other ritual details, and to keep it up to date. We are not responsible for a ritual being performed incorrectly, or not being able to be performed, because information you provided was inaccurate or incomplete.

5. BOOKINGS AND CONFIRMATION

  • A booking is created when you complete the booking steps on the Platform. It is confirmed only after we receive payment, or confirm your booking by another method we offer, and you see a confirmation on the Platform or receive one from us.
  • Pujas are performed on the date shown on the Platform, or on the nearest suitable date notified to you, subject to temple schedules, panchangam and muhurtham, the availability of Service Providers, and circumstances outside our control.
  • If a Service cannot be performed on the booked date, we may reschedule it to another suitable date after informing you. If a suitable date is not possible, our Refund Policy will apply.
  • We may decline or cancel any booking where we reasonably suspect an error, fraud, misuse or a breach of these Terms, in which case we will refund any amount you have paid for that booking.

6. PRICES AND PAYMENTS

  • All prices are shown in Indian Rupees (INR) and include or exclude applicable taxes as shown on the Platform at the time of booking.
  • Payments are made through third-party payment gateways, banks, UPI or other payment service providers. These providers process your payment under their own terms and privacy policies. We do not store your full card details, UPI PIN or banking passwords.
  • You agree to pay using a payment method you are authorised to use. A booking may fail if your payment is declined, reversed or not completed. If money is debited but the booking is not confirmed, please contact us with your transaction details and we will help resolve it.
  • We may correct pricing errors at any time and, in that case, offer you the choice to continue at the correct price or cancel with a refund.

7. CANCELLATION AND REFUNDS

Cancellations, changes and refunds are governed by our Refund Policy, which forms part of these Terms. Because rituals are scheduled and arranged in advance with Service Providers, cancellation may not be possible once preparations have begun or the ritual has been performed, except as stated in the Refund Policy or required by applicable law.

Approved refunds are returned to the original payment method within the time stated in the Refund Policy, subject to the timelines of your bank or payment provider.

8. RELIGIOUS NATURE OF SERVICES; NO GUARANTEE OF OUTCOMES

Pujas and related rituals are matters of faith and tradition. We and our Service Providers perform them with sincerity and in accordance with accepted practice, but we do not promise or guarantee any particular result, such as health, wealth, success, marriage, childbirth or any other personal outcome. Variations in rituals may occur between temples, traditions and priests. Your decision to book is made on the basis of your own beliefs.

9. YOUR RESPONSIBILITIES AND ACCEPTABLE USE

When using the Platform, you agree not to:

  • provide false, misleading or another person's information without authority;
  • use the Platform for any unlawful, fraudulent or abusive purpose, including payment fraud or money laundering;
  • attempt to gain unauthorised access to the Platform, other accounts, our systems or data;
  • interfere with the Platform's operation, introduce malware, or use bots, scrapers or automated tools without our written permission;
  • copy, resell or commercially exploit the Platform, its content or any photos or videos provided to you;
  • harass, threaten or abuse our staff, Service Providers or other users, or post content that is unlawful, defamatory, obscene or hurtful to religious sentiments; or
  • misuse any offer, coupon or referral benefit.

We may suspend or restrict your access, or cancel bookings, if we reasonably believe you have breached these Terms.

10. INTELLECTUAL PROPERTY

The Platform and its content, including the name and logo "Shubha Sankalpam", text, design, graphics, images, photos, videos and software, are owned by or licensed to the Company and protected by applicable intellectual property laws. You may use the Platform and the photos or videos delivered to you for your own personal, non-commercial purposes, including sharing them with your family and on your personal social media. You may not sell, edit for commercial use, or otherwise exploit them without our prior written consent.

If you send us feedback, reviews or testimonials, you allow us to use them on the Platform and in our communications, without payment, subject to our Privacy Policy.

11. THIRD-PARTY SERVICES AND LINKS

The Platform may link to or rely on third-party services such as payment gateways, messaging providers, social media platforms, maps and hosting providers. We do not control these services and are not responsible for their content, availability or practices. Your use of them is subject to their own terms and policies.

12. PRIVACY

Your personal information is collected and used as described in our Privacy Policy. By using the Platform, you acknowledge that Policy.

13. DISCLAIMERS

To the fullest extent permitted by law, the Platform and the Services are provided on an "as is" and "as available" basis. We do not warrant that the Platform will be uninterrupted, error-free or free of harmful components, or that information on it will always be complete or current. Nothing in these Terms limits any right you have under applicable consumer protection law that cannot lawfully be excluded.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, the Company and its directors, employees and partners will not be liable for any indirect, incidental, special or consequential loss, or for loss of profit, data or goodwill, arising from your use of the Platform or the Services. Subject to applicable law, our total liability for any claim relating to a booking will not exceed the amount you paid to us for that booking.

We are not liable for delay or failure to perform caused by events beyond our reasonable control (see "Force Majeure" below) or by Service Providers' independent acts, except to the extent responsibility cannot lawfully be excluded.

15. INDEMNITY

You agree to indemnify and hold harmless the Company and its directors, employees and partners from any claim, loss or expense (including reasonable legal fees) arising from your breach of these Terms, your violation of any law or third-party right, or inaccurate information you provide.

16. FORCE MAJEURE

We will not be responsible for any failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, floods, fire, epidemics, government orders or restrictions, temple closures, strikes, power or internet failures, or failures of third-party services. In such cases we may reschedule the Service or apply the Refund Policy.

17. SUSPENSION AND TERMINATION

You may stop using the Platform at any time and may request deletion of your account as described in the Privacy Policy. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Platform. Provisions that by their nature should survive termination, including those on intellectual property, disclaimers, limitation of liability, indemnity and governing law, will continue to apply.

18. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of India. If you have a complaint or dispute, please first write to us at support@shubhasankalpam.com so we can try to resolve it amicably. If it cannot be resolved, the courts at Hyderabad, Telangana, India will have exclusive jurisdiction, subject to any rights you have under applicable consumer protection law.

19. CHANGES TO THESE TERMS

We may update these Terms from time to time. The updated version will be published on this page with a new "Last updated" date. Your continued use of the Platform after changes take effect means you accept the updated Terms. Please review this page regularly.

20. GRIEVANCE AND CONTACT

For questions, complaints or requests about these Terms or the Services, please contact us:

GOWTHRIX INNOVATIONS PRIVATE LIMITED
Brand Name: Shubha Sankalpam
Email: support@shubhasankalpam.com
Phone / WhatsApp: +91 70755 68530
Registered Office: P NO 33 & 34, A.S. Raju Nagar, Kukatpally, Tirumalagiri, Hyderabad – 500072, Telangana, India.

You can also visit our Contact Us page. Privacy-related complaints are handled by our Grievance Officer as described in the Privacy Policy.